Customer Delivery Coordinator/Administrator - 12 Months - Erskine

We are currently seeking an experienced Customer Delivery Coordinator/Administrator to work as a part of a team, based in Erskine.

THE ASSET MANAGEMENT IS TAKING CARE OF END OF LEASE AND ASSET RECOVERY RETURNS AND ALSO OFFERS TAILORED SOLUTIONS TO BOTH INTERNAL AND EXTERNAL CUSTOMERS IN RENTAL AND PREOWNED SERVICES.

CUSTOMER DELIVERY SPECIALIST (F/M):

- Responsible for validating customer requirement with country delivery capabilities
- Contribute to SOW creation from a delivery perspective
- Responsible for deal setup in TVS IT systems and kick-off with the regional delivery team
- Manage delivery performance
- Regularly obtain client feedback on service experience
- Provide analysis of weaknesses in delivery, plan and execute appropriate corrective action.
- Responsible for month end business

PERFORMANCE REPORTING

- Responsible for development and maintenance of a performance reporting system across multiple programmatic accounts that focuses on the key metrics
- Delivery cycle times
- Delivery cost
- Service quality
- Responsible for ad hoc reporting to provide business overview to manage month end closure and forecasting process.

QUALIFICATIONS

- Bachelor's (undergraduate) degree in business or customer service/sales admin or equivalent experience
- Broad knowledge of sales processes and customer service
- 2nd European Language is a plus
- Superior communication skills both, written and verbal
- One or two years experience in sales admin support job with basic administrative & clerical support for sales and in sales for advanced level role.
- Experience in acting as liaison between customer and sales team.
- Extensive external customer interface experience (eg calling to customers)
- Experience in maintaining strong working relationships and effective lines of communication with customers and internal partners
- Experience in answer to a wide-range of customer inquiries
- Experience in preparing proposals to customers
- Problem solving skill
- Time management skills
- Understands how the business operates and use this context to manage
- Performance attributes
- Excellence in planning and structuring complex tasks, manage assignments and follow up through completion