Customer Care Advisor - Night Shifts

Role: Customer Care Advisor - Night Shift
Location: Sunderland
Working pattern: Night Shift 11pm-7am
Flexibility: Shift Work
 

As a Customer Care Advisor - Night Shift, you'll enjoy lifestyle flexibility, a shift allowance, intensive training and constant development. We'll also provide you with an understanding of what the bank can offer our customers and how to exceed expectations.

About us:
We have a number of contact and processing centres, and there's a full spectrum of customer service, admin support and agent roles. These teams support our mortgage agents as well as our retail network. They also manage the admin associated with customer and product related processing - ensuring the standards of our service are consistently high.

As a Customer Care Advisor - Night Shift, your main responsibilities will involve:
* Taking ownership of the Customer Experience by providing excellent service to help deliver on customer ambitions and day-to-day banking needs
* Deepening customer relationships to help grow the business and strengthen the Barclays brand in the community
* Working collaboratively with colleagues to deliver on our vision to be the 'go-to' bank and live our purpose and values
* Liaising with Telephony to resolve customer queries
* Delivering exceptional customer satisfaction and performance and acting as an expert for all issues regarding fraudulent activity

 

As a Customer Care Advisor - Night Shift, your skills and qualifications will include:
* A genuine interest in the customer
* The ability to demonstrate service in a customer-facing role
* The right attitude, personality, potential and skills to provide excellent customer service and case ownership
* Experience of working towards personal objectives and standards
* The ability to use your own initiative to resolve customer queries and complaints, by moving outside of set guidelines and procedures

The Benefits:

Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best.

 

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.