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Contact Centre Specialist (m/f)
Eingestellt von Hays aus Mannheim, Universitätsstadt
Gesuchte Skills: Design, Support
Projektbeschreibung
- Cordination of IT and telephony
- Implementation of tools to improve performance
- Design and implementation of process optimisations
- Internal and external project communications
- Excellent knowledge of Contact Center technologies with industry certification (design and support specialist)
- Good knowledge of PBX / switch technologies (TDM, VoIP, routing & switching, protocols ISDN, QSIG, SIP) and Genesys products and services and their usage
- Knowledge of Genesys Workforce Management (WMF) and intelligent Workload Distribution (iWD) as well as Cisco Voice products (CUCM, Jabber, Unity) an advantage
- Contract knowledge (Outsourcing, Agreements, SLAs etc.)
- Vendor Management experience, good contacts to existing and optional suppliers, vendors, providers
- Business management and analytical skills
- Project management skills and experience in the development of concepts
- Service management skills (ITIL V3) and experience
- Fluent in German and English
Weitere Qualifikationen: Administrator
- Implementation of tools to improve performance
- Design and implementation of process optimisations
- Internal and external project communications
- Excellent knowledge of Contact Center technologies with industry certification (design and support specialist)
- Good knowledge of PBX / switch technologies (TDM, VoIP, routing & switching, protocols ISDN, QSIG, SIP) and Genesys products and services and their usage
- Knowledge of Genesys Workforce Management (WMF) and intelligent Workload Distribution (iWD) as well as Cisco Voice products (CUCM, Jabber, Unity) an advantage
- Contract knowledge (Outsourcing, Agreements, SLAs etc.)
- Vendor Management experience, good contacts to existing and optional suppliers, vendors, providers
- Business management and analytical skills
- Project management skills and experience in the development of concepts
- Service management skills (ITIL V3) and experience
- Fluent in German and English
Weitere Qualifikationen: Administrator
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Medien/Design, Sonstiges
Hays
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Straße:
Willy-Brandt-Platz 1-3
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Ort:
68161 Mannheim, Universitätsstadt, Deutschland