Computing Helpdesk Adviser (Contract)

COMPUTING HELPDESK ADVISER (CONTRACT)

It's our commitment to making life fairer, simpler and safer for UK consumers that's enabled us to secure positive, enduring change for more than 50 years. And our ambition to do even more means we need to keep taking Which? from strength to strength. Growing our business to grow our impact. 

We are looking for a Computing Helpdesk Adviser to join the busy Which? Computing Helpdesk team for a 6-month fixed term contract. The team offers a respected technical support service to the readers of Which? Computing, the UK's top selling computer magazine. You will be dealing with wide-ranging queries via phone and email, including buying advice and guidance on hardware and software.  We'll expect you to provide well-informed, straightforward answers in a calm and friendly manner. From time to time you may also be asked to produce copy for the magazine as well as online, ensuring we're covering the topics that matter most to our readers.

The role calls for a complementary mix of customer service skills and technical expertise. Good knowledge of popular software products is essential, such as MS operating systems and Office, as well as security programs, web browsers, computing peripherals and home networking.  A keen sharer of knowledge you need the skills to communicate complex ideas to readers in plain language, while also providing in-depth answers to more advanced users with complex problems.

In return for your hard work, you will receive a great benefits package including 28 days holiday pro-rata, private medical cover and a generous contributory pension.

Find out more about this opportunity and apply.

Closing date: 1st October 2013.

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