Card Fraud Specialist (m/f/d)

REFERENCE NUMBER:

718818/1

MY DUTIES:

- Settle claims and disputed transactions with debit cards for all clients and external parties
- Handle customer complaints that are not part of the operational business, taking into account the company's principles and regulatory requirements
- Document all cases and secure evidence
- Process internal or external requests in connection with card and ATM offences independently, efficiently and effectively
- Support internal units with investigations, research or analysis, manage documentation processes, monitor tasks and interact with external stakeholders such as customers, public authorities, courts and/or legal representatives

MY QUALIFICATIONS:

- Banking education or background
- Understanding of card products
- Client oriented
- Work independently and accurately
- Can quickly grasp complex situations
- Commitment, high reliability and resilient for work under time pressure
- Profound German, French and English knowledge and Italian desired

MY BENEFITS:

- A very renowned company
- A city with a high quality of life that perfectly embraces both modern and traditional values
- An attractive remuneration package awaits you

ABOUT HAYS:

True financial experts are rare, in great demand and therefore have a high market value. Whether it's in Accounting, Controlling, Corporate Banking, Interim Management, Treasury or Risk Management – Hays will open doors for you and advise you completely free of charge regarding your next career move. By drawing on your interests and personal expertise, we will find the right job for you. Register with us and reap the benefits of interesting job offers that match your skills and experience. We look forward to hearing from you!