Application Owner

Application Owner

Function

- Assist and coach the user community as part of the rollout of the mobile application, for all technical and functional aspects; help this community understand the usage of the application; take all necessary actions (equipment, access rights, etc) to promote the rollout amongst users.
- As needed, address and solve level-1 incidents and requests pertaining to the application, and liaise with other internal and external parties (application & system teams, user community & key users, external software partner) for other aspects.
- Ensure that the expected service goals for application operations and support are respected (stability, performance, availability, etc).
- As part of the application usage, gather, consolidate and report all feedback and requests for improvements (organizational, technical, functional), to help improve the application.
- Measure, monitor and report the satisfaction from operational users.
- Maintain and further develop the user documentation.

Profile

- Absolute requirement: Bilingual Dutch & French
- Openness to, and knowledge of digital platforms (mobile devices, solutions, etc)
- 3-4 years of work experience in Information Technology with strong business acumen
- Master degree or equivalent work experience required
- Analytical mind and problem-solving skills
- Good communicator, to be able to guide and train functionally internal users, communicate technical information to non-technical people, and report adequately
- Heavily internal customer-oriented, willing to work close to customers as required