A+ Certified - Desk Side Technician I

A+ Certified Desk Side Support Technician I
Charlotte, NC
3 Month Contract Opportunity

We are seeking an A+ Certified, Desk Side Support Technician with a versatile onsite support background in a corporate environment, to work for the world's top corporations and high visibility brands.

Contact us to find out why CompuCom IT Workforce Solutions is the employer of choice for contractors!

BASIC DUTIES:

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks and works under general supervision. A certain degree of creativity and latitude is required.

TECHNICAL DUTIES:

- Perform deskside support service per our client's pre-defined/location specific service process
- Perform video conferencing end user support and meeting setup
- Manage workflow and service request through our clients call ticketing system
- Imaging/Re-Imaging end user desktop and laptop machines
- Software installation, configuration, and troubleshooting for end users
- General Desktop Support/Project Coordination/Move activities
- High level of customer focus and strong customer support commitment
- Support and assist colleagues; commit to and be accountable for overall group success
- Document supported system and application procedures and processes
- Keep abreast of technology changes and our client's operating environment changes to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service and/or reduce costs

SKILL AND EXPERIENCE REQUIREMENTS:

- CompTIA A+ Certification required
- One year IT Work experience preferred in a corporate support environment
- Demonstrated expertise in configuring, installing and troubleshooting PC systems, Windows 7, MS Office applications and Outlook, network configuration, and memory management
- Business Printer Configuration/Mapping/Break-Fix
- Working knowledge of remote access: Remote Desktop and Virtual Private Network
- Must be a team player and able to work with minimal supervision
- Experience working in a wireless network environment
- Working knowledge of troubleshooting Video Conference systems

M-F, 8am 5pm work schedule subject to change, with emergency on-call/weekend support when needed.

*CompuCom supports Employment Equity and Diversity*

Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit our website.